Emails we send
Every email Incredify sends, to whom, and which ones you can turn off.
Mail sends from credentials@incredify.net; replies go to hello@incredify.net and reach a person.
To your recipients
- You've earned a badge
- Sent when you award a badge, unless you unchecked the notify option. Contains the badge image and a link to their claim page. Can be re-sent from the badge or Recipients page.
That is the only email we send your recipients. We don't market to them, and we don't contact them again.
To you and your colleagues
- Welcome
- Once, when your organization is created.
- Milestones
- Your first badge designed, your first badge issued, and the first time a recipient opens one.
- Organization verified
- When your domain is confirmed.
- Added to an organization
- To a colleague when you add them as a member.
- Plan usage
- At 80% and 100% of your annual limit. To admins.
- Billing changes
- Plan changes and failed payments. To admins.
- Getting-started tips
- A few pointers in your first weeks, skipped once you've done the thing they're about.
- Monthly summary
- Badges issued, claim rate, and top badges. Only sent for months with activity.
Turning them off
Settings → Email preferences controls the last two — getting-started tips and the monthly summary — for you individually, not for your whole organization. Every one of those emails also carries an unsubscribe link.
Account mail can't be switched off
Badge issuance, verification, membership, and billing emails are part of operating the account, so there's no opt-out for them. They're only ever sent in response to something that actually happened.
Related
Still stuck?
Email us at hello@incredify.net — a human will answer.