FAQ

Short answers to the questions we get most often.

Do cheaper plans have fewer features?: No. Every plan including Free has the full platform — designer, pathways, bulk issuance, reporting, sub-organizations, branding, and verification. Plans differ only in badges per year. API access and SSO are the two Enterprise-only exceptions.
What's the difference between a badge and an award?: A badge is the template — design, criteria, skills. An award is one copy given to one person. Plan limits count awards per year; you can create unlimited badge templates on any plan.
Is there a test environment?: Not a separate one. Issue a badge to yourself — you'll get exactly what a recipient gets. Note that test awards count against your annual limit, and archiving the badge afterwards doesn't refund them.

Can I edit a badge after issuing it?: Only before the first award. After that it's locked, because its details are part of a signed credential someone already holds. Duplicate it and edit the copy — see Managing badges.
What happens when I archive a badge?: It can't be issued any more and leaves the default list, but every award already made stays live and verifiable. Archived badges have their own tab.
Can I revoke an award, and can I undo that?: Yes to both. A revoked award shows a Revoked banner and verification reports it as revoked. An admin can restore it if you change your mind.
Can I set an expiry date?: Not from the dashboard or the API today. Credentials do carry an expiry field and verifiers honour it, but nothing in the product currently sets one. For time-limited credentials, revoke and re-issue on your own cycle.
What evidence can I attach?: Multiple items per award, each with a link and/or an uploaded file (PDF, PNG, JPEG, up to 4 MB) plus name, description, and narrative. Bulk CSV supports two link/text items per row and no files. See Issuing.

Do recipients need an account?: Never. They claim, share, and download from a public page — no sign-up, nothing to install.
How soon does a badge appear?: Immediately. The claim page is live as soon as issuance is confirmed, and the email usually lands within a minute.
Can I customize the claim page?: It picks up your organization's name, logo, and verified checkmark automatically. Per-badge layouts and custom domains for claim pages aren't supported.
Why can't I search recipients by partial email?: Addresses are encrypted at rest, so partial matching isn't possible. Search the full address, or search by name. See Reporting.

Which Open Badges version?: Open Badges 3.0, as W3C Verifiable Credentials. Each award is an Ed25519-signed credential, and your issuer identity is anchored to your subdomain via did:web.
What is did:web, in plain English?: Your badges are signed with a private key only you hold. The matching public key sits in a small public file at your own address. Anyone can fetch it and confirm a badge is genuinely yours — without trusting Incredify. Because trust is anchored to the domain rather than to us, your badges keep verifying regardless of what happens to Incredify. Full explanation in How verification works.
Can I export my data if I leave?: Yes — CSV from Recipients, and a complete JSON export from GET /api/v1/export. Credentials are standards-based files that work with any Open Badges 3.0 wallet, and recipients keep their claim URLs.

Can I have multiple admins?: Yes. Add colleagues under Settings → Members and give them the admin or issuer role. They must sign up first — see Settings, members, and roles.
What is a sub-organization?: A division inside your account — a school, department, or program — used to group badges and scope what each issuer can see. Each member belongs to one sub-organization, or none. See Sub-organizations.
Can I change my subdomain?: No. It's part of your cryptographic issuer identity, and every credential you've issued points at it. There's no rename path.

Still stuck?

Email us at hello@incredify.net — a human will answer.